Scalable Foundations for SaaS Growth
We empower SaaS companies to boost product adoption, reduce churn, secure early customer revenue, and build the foundations investors trust for long-term growth.
Scalable Foundations for SaaS Growth
We empower SaaS companies to boost product adoption, reduce churn, secure early customer revenue, and build the foundations investors trust for long-term growth.
Scalable Foundations for SaaS Growth
We empower SaaS companies to boost product adoption, reduce churn, secure early customer revenue, and build the foundations investors trust for long-term growth.
(ABOUT US)
Tophic Consulting is a boutique consulting agency specializing in building robust post-sale customer experience (CX) teams for seed-round SaaS startups.
We focus on creating scalable foundations that secure early customer revenue, boost product adoption, reduce churn, and enhance investor appeal. By addressing critical operational needs, we empower SaaS businesses to achieve long-term growth and sustainability.
We provide tailored solutions that align with your company’s unique goals, industry demands, and customer needs. Our customized strategies ensure measurable results and scalable success.
(MEET US)
Christophe Lambert
Co-Founder
“Exceptional CX is The Root of Organic Success.”
Mobeen Waheed
Co-Founder
“You build it. I help your customers love it..”
Post-Sale CX Team Development
We design and build high-performing teams dedicated to essential post-sale functions, including user onboarding, account management, technical support, and customer training. Our approach ensures that each role is strategically structured to enhance customer satisfaction and retention. Additionally, we provide recruitment guidance and onboarding support, ensuring new team members align with the company’s culture, goals, and long-term growth strategy.
Post-Sale CX Team Development
We design and build high-performing teams dedicated to essential post-sale functions, including user onboarding, account management, technical support, and customer training. Our approach ensures that each role is strategically structured to enhance customer satisfaction and retention. Additionally, we provide recruitment guidance and onboarding support, ensuring new team members align with the company’s culture, goals, and long-term growth strategy.
Post-Sale CX Team Development
We design and build high-performing teams dedicated to essential post-sale functions, including user onboarding, account management, technical support, and customer training. Our approach ensures that each role is strategically structured to enhance customer satisfaction and retention. Additionally, we provide recruitment guidance and onboarding support, ensuring new team members align with the company’s culture, goals, and long-term growth strategy.
Process Optimization & SOP Development
Scalable SOPs: Develop detailed, repeatable procedures for onboarding, support resolution, escalations, and customer training to ensure consistency and efficiency.
Process Improvement: Assess existing workflows to identify inefficiencies and implement streamlined, scalable solutions that enhance productivity and customer satisfaction.
Growth Alignment: Design processes that support long-term business objectives, ensuring operational scalability as the company expands.
Process Optimization & SOP Development
Scalable SOPs: Develop detailed, repeatable procedures for onboarding, support resolution, escalations, and customer training to ensure consistency and efficiency.
Process Improvement: Assess existing workflows to identify inefficiencies and implement streamlined, scalable solutions that enhance productivity and customer satisfaction.
Growth Alignment: Design processes that support long-term business objectives, ensuring operational scalability as the company expands.
Process Optimization & SOP Development
Scalable SOPs: Develop detailed, repeatable procedures for onboarding, support resolution, escalations, and customer training to ensure consistency and efficiency.
Process Improvement: Assess existing workflows to identify inefficiencies and implement streamlined, scalable solutions that enhance productivity and customer satisfaction.
Growth Alignment: Design processes that support long-term business objectives, ensuring operational scalability as the company expands.
Customer Onboarding Program Design
We develop structured onboarding programs designed to accelerate time-to-value and drive customer success from day one. By incorporating interactive training sessions, milestone check-ins, and comprehensive resource guides, we ensure a seamless onboarding experience that enhances engagement, reduces churn, and maximizes long-term customer retention.
Customer Onboarding Program Design
We develop structured onboarding programs designed to accelerate time-to-value and drive customer success from day one. By incorporating interactive training sessions, milestone check-ins, and comprehensive resource guides, we ensure a seamless onboarding experience that enhances engagement, reduces churn, and maximizes long-term customer retention.
Customer Onboarding Program Design
We develop structured onboarding programs designed to accelerate time-to-value and drive customer success from day one. By incorporating interactive training sessions, milestone check-ins, and comprehensive resource guides, we ensure a seamless onboarding experience that enhances engagement, reduces churn, and maximizes long-term customer retention.
CRM Implementation and Optimization:
We recommend and implement CRM systems tailored to the business’s size and growth stage, ensuring seamless integration into existing workflows. By customizing the CRM to enhance customer data management, automate follow-ups, and improve visibility into customer health metrics, we help businesses drive efficiency and engagement. Additionally, we provide comprehensive training to ensure teams maximize the CRM’s capabilities, ultimately improving retention and ROI.
CRM Implementation and Optimization:
We recommend and implement CRM systems tailored to the business’s size and growth stage, ensuring seamless integration into existing workflows. By customizing the CRM to enhance customer data management, automate follow-ups, and improve visibility into customer health metrics, we help businesses drive efficiency and engagement. Additionally, we provide comprehensive training to ensure teams maximize the CRM’s capabilities, ultimately improving retention and ROI.
CRM Implementation and Optimization:
We recommend and implement CRM systems tailored to the business’s size and growth stage, ensuring seamless integration into existing workflows. By customizing the CRM to enhance customer data management, automate follow-ups, and improve visibility into customer health metrics, we help businesses drive efficiency and engagement. Additionally, we provide comprehensive training to ensure teams maximize the CRM’s capabilities, ultimately improving retention and ROI.
Customer Insights & Retention Optimization
We develop and implement customer health scoring frameworks to monitor engagement, identify at-risk accounts, and drive proactive retention efforts. By analyzing churn drivers using historical data and customer feedback, we design targeted retention strategies, including loyalty programs, personalized outreach, and proactive account management. Additionally, we establish feedback loop systems that collect, analyze, and integrate customer insights into product development and service improvements—ensuring continuous optimization and long-term customer satisfaction.
Customer Insights & Retention Optimization
We develop and implement customer health scoring frameworks to monitor engagement, identify at-risk accounts, and drive proactive retention efforts. By analyzing churn drivers using historical data and customer feedback, we design targeted retention strategies, including loyalty programs, personalized outreach, and proactive account management. Additionally, we establish feedback loop systems that collect, analyze, and integrate customer insights into product development and service improvements—ensuring continuous optimization and long-term customer satisfaction.
Customer Insights & Retention Optimization
We develop and implement customer health scoring frameworks to monitor engagement, identify at-risk accounts, and drive proactive retention efforts. By analyzing churn drivers using historical data and customer feedback, we design targeted retention strategies, including loyalty programs, personalized outreach, and proactive account management. Additionally, we establish feedback loop systems that collect, analyze, and integrate customer insights into product development and service improvements—ensuring continuous optimization and long-term customer satisfaction.
Performance Measurement & Analytics
We establish key performance indicators (KPIs) and metrics to track the effectiveness of customer experience initiatives, ensuring data-driven decision-making. By providing structured reporting templates and advanced analytics tools, we enable businesses to monitor progress, identify areas for improvement, and continuously refine their CX strategies for long-term success.
Performance Measurement & Analytics
We establish key performance indicators (KPIs) and metrics to track the effectiveness of customer experience initiatives, ensuring data-driven decision-making. By providing structured reporting templates and advanced analytics tools, we enable businesses to monitor progress, identify areas for improvement, and continuously refine their CX strategies for long-term success.
Performance Measurement & Analytics
We establish key performance indicators (KPIs) and metrics to track the effectiveness of customer experience initiatives, ensuring data-driven decision-making. By providing structured reporting templates and advanced analytics tools, we enable businesses to monitor progress, identify areas for improvement, and continuously refine their CX strategies for long-term success.
(SERVICES)